ANSWERS TO YOUR QUESTIONS

Shopping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
FREE SHIPPING - Shipping days includes manufacturing lead time and deliver. While the window is 12-22 days most products will arrive around 12 days.
ECONOMY SHIPPING - Shipping days includes manufacturing lead time and deliver. While the window is 7-17 days most products will arrive around 7 days.
EXPRESS SHIPPING - Shipping days includes manufacturing lead time and deliver. While the window is 5-12 days most products will arrive around 5 days.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
The time it takes for you to receive your package depends on the shipping method that you select at checkout. However, with the quickest option you can receive a package is 5 days. 
DO YOU SHIP INTERNATIONALLY?
Currently we only ship to the United States but we plan to begin international shipping in 2019.
WHY DOES SOME OF BILLING & SHIPPING INFORMATION SAY FROM 912CITY?
912CITY LLC is the owner of the Wear Savannah brand. Wear Savannah is a trademark registered to 912CITY LLC. 912CITY is a media company providing a diversified collection of print media, digital media, photography, cinema, broadcasting & eCommerce. You can find more information about 912CITY at https://www.912CITY.com

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
We accept Visa, Mastercard, Discover, American Express, Paypal & Google Payments. You can use which every card or payment method you choose to, as we provide many options.
IS BUYING ON-LINE SAFE?
WearSavannah.com uses HTTPS causing data sent between the site and your web browser to be encrypted through the use of TLS (Transport Layer Security). That means that any information, such as your credit card details, can’t be intercepted in plaintext form by an external attacker. We also provide buyer protection if fraud is discovered.

Orders and Returns

HOW DO I PLACE AN ORDER?
Find an item that you want, select variable options such as size in most cases and select add to cart button or buy now. Afterwards, follow the steps for an easy checkout experience. 
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
You do not need an account to place an order on WearSavanah.com, however, having an account allows you to keep track of past orders and receive exclusive customer discounts and free products.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
Our customer service center is open 24 hours a day Monday-Thursday (855)598-3184.
HOW CAN I CANCEL OR CHANGE MY ORDER?
Yes you can cancel or change your order anytime, however, it must take place before your order is shipped. In the case that you want to cancel a received order you have to follow our refund policy.
HOW DO I TRACK MY ORDER?
At checkout you have the option to opt in for order tracking via text or email. This option will send you updates as your order is transitioning to you. However, if you create an account you can always login and get any information you need about any order you ever placed.
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